SystemPAK

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Delivery and Shipping Information

Head Office Opening Hours

Monday to Friday – 8.30 am till 5.00 pm

Saturday & Sunday – Closed

Warehouse Opening Hours

Monday to Friday – 9.00 am till 5.00 pm

Please note are Goods are only dispatched Monday to Friday. Goods ordered on weekends will not be dispatched before the following Monday. No Orders are processed over weekends or UK Bank Holidays.

How do I know if my item is in stock?
 
During the checkout process your basket will show any out of stock items as ‘Backordered’. Products that are stocked on a regular basis are described as a ‘standard stock item‘ whereas if the item is described as a ‘non standard stock item‘ we do stock this however it may only be in limited quantities or need to be specially shipped from our factory.
 
As such there may be a delay on non standard stock item orders. If you have any stock related queries, please call us on 01225 751898 where we will be happy to assist with any questions you may have.
 
Where is my order? (UK Mainland Only)
 
Orders that are placed before midday (12 pm) on Monday to Thursday will be dispatched via DHL on a 48 hour service. We do try to ensure this however exceptional circumstances (weather/covid) may occur that can cause a delay to the order. If this was to happen, we would notify you accordingly.
 
Orders that are placed after midday (12 pm) Monday to Thursday will be picked and shipped out the following day.
 
During extremely busy holiday periods customers may have to wait up to 3 working days for delivery.
Orders that are placed on Friday Morning (before 12 pm) will be dispatched for a Monday delivery.
 

Orders that are placed on either Friday Afternoon (after 12pm), Saturday or Sunday will be dispatched on Monday with standard delivery

If you have any delivery related queries, please call us on 01225 751898 where we will be happy to assist with any questions you may have.
 

Can I collect my order?

Yes but this is subject to availability please call 01225 751898 to discuss.

Can I get Free Delivery?
 
We currently offer standard Free Delivery for all UK mainland orders. However palletised delivery may incur surcharges. 
Surcharges apply to the geographical areas showing in the table below (Scottish Highlands/Islands, Northern Ireland, Isle of Man, Isle of White, Channel Islands and other European destinations, where a surcharge will apply).
 
What are the Standard Parcel Rates? (non-pallet orders)
 
 
 Delivery Options                                                   Delivery Description                                                                                               Per Box
Monday – Friday Standard Delivery 1-2 working days Free of Charge to the majority of the UK –  some postcodes may incur a charge.                         
Next Day Before 12.00pm for Standard Delivery orders placed before 12 pm.

Next Day Before 10.30am

Next Day Before 9.00am

for Standard Delivery orders placed before 12 pm.

for Standard Delivery orders placed before 12 pm.
Saturday Delivery Friday orders must be processed in full by midday for this option

Saturday Delivery

Zone C

Friday orders must be processed in full by midday for this option

Standard Delivery 3-5 Days
Zone D Standard Delivery 3-5 Days
Isle of White & Scilly Standard Delivery 3-5 Days
Channel Islands 2 – 3 Day delivery service (DHL)
Congestion Zone Charges E1 6, E1 7, E1 8, EC1, EC2, EC3, EC4, N1, NW1 2, NW1 3,
NW 1 5, SE1, SE11, SW1, W1, W2 2, WC1, WC2


PLEASE NOTE:

    • Saturdays and Sundays are non-working days.
    • Friday orders will be delivered the following week unless the conditions of the Saturday rate are met and paid for by midday (12 pm) Friday.

Pallet Shipping / Surcharges

Please note that pallet deliveries are currently taking approx 3-5 working days for UK Mainland, and 7-14 working days for Ireland, Scottish Islands & Highlands

Our pricing include standard shipping charges for full and half pallet consignments. Surcharges will apply in some instances. Please contact the sales office for more detail:

Please may we remind you that you have a right to refuse a damaged consignment. You do not have to accept delivery.
If you refuse the consignment, it will then be returned to the warehouse automatically and we can arrange to get replacement goods sent out to you.

If part of your consignment is damaged and you would like to accept it, please remember to sign stating how many boxes are damaged and take pictures before the pallet is broken down. We will need all this information to be able to raise a claim for any damaged goods. When you have broken the pallet down we will need specific pictures (please contact us for more information)

Please do not dispose of any damaged goods until a claim has been settled and we have notified you.
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